Privacy Policy

At Rivaaj Vastra ("we", "us", "our"), accessible through https://www.textileexporter.in/, we respect your privacy and are committed to protecting the personal information you provide when using our website, browsing our products, contacting us, or placing an order.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

When you contact us, request information, create an account, or place an order, we may collect:

Full name
Email address
Phone/mobile number
Billing address
Shipping/delivery address
Company or business name, where provided
GST or business information, where required for business transactions
Order and transaction details
Information you provide through contact or enquiry forms
Information you provide when communicating with us through WhatsApp, email, telephone, or other available channels

Our website currently provides contact and WhatsApp communication options and lists our business contact information.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Products viewed
Referring website
Date and time of visits
General website usage information

This information may be collected through Shopify and other website technologies used to operate, secure, analyze, and improve the website.

2. How We Use Your Information

We may use collected information to:

Process and fulfill orders
Arrange shipping and delivery
Respond to enquiries and requests
Provide quotations and wholesale information
Communicate with customers regarding orders or enquiries
Provide customer support
Process payments through applicable payment providers
Maintain customer accounts
Improve our products, services, and website
Understand website usage and visitor behavior
Prevent fraud, abuse, and unauthorized activity
Maintain website security
Comply with applicable legal, tax, accounting, and regulatory requirements
Send promotional or marketing communications where permitted and appropriate

We only intend to use personal information for purposes connected with operating and providing our services and for other lawful purposes.

India's Digital Personal Data Protection framework requires personal-data processing to be connected to lawful purposes, and the 2025 Rules establish requirements around clear, understandable privacy notices.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide and improve website functionality.

Cookies may be used to:

Keep products in your shopping cart
Maintain website functionality
Remember certain preferences
Understand how visitors use our website
Improve website performance
Support security and fraud prevention
Measure marketing or advertising performance, where applicable

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

4. Shopify and Service Providers

Our online store is powered by Shopify. Shopify and other service providers may process information necessary to operate the website, process transactions, provide hosting and security, or deliver other services.

Depending on the services actually enabled on our store, information may also be processed by:

Payment service providers
Shipping and logistics providers
Website analytics providers
Email or communication providers
Customer-support services
Fraud-prevention and security services
Marketing services

These providers may process information according to their own privacy policies and contractual obligations.

5. Payments

When you make a purchase, payment information may be processed by the applicable payment provider.

We generally do not need to store your complete payment-card information ourselves when the payment is processed directly by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

6. Order and Shipping Information

When you place an order, we may use your personal information to:

Confirm your order
Prepare the products
Arrange shipment
Provide delivery updates
Communicate about your order
Handle returns, exchanges, or other order-related matters

We may share necessary delivery information with shipping, courier, logistics, and fulfillment providers.

7. Wholesale and Business Enquiries

Because Rivaaj Vastra provides textile and wholesale/export-related services, we may collect additional information when you submit a business enquiry, quotation request, or wholesale request.

This may include:

Business name
Contact person's name
Business email
Phone number
Country or region
Product requirements
Quantity requirements
Fabric or garment requirements
Shipping requirements
Other information voluntarily provided in your enquiry

We use this information to respond to your business enquiry and provide relevant product or commercial information.

8. WhatsApp and Direct Communications

You may contact us through WhatsApp using the contact option provided on our website. Our website currently displays a WhatsApp contact number of +91 98799 33905.

Information you send through WhatsApp is also subject to WhatsApp's applicable terms and privacy policy.

Please avoid sending unnecessary sensitive personal information through WhatsApp, email, or contact forms.

9. How We Share Information

We do not intend to sell your personal information.

We may share information when reasonably necessary with:

Shopify and technology providers
Payment processors
Shipping and logistics providers
Website hosting and security providers
Analytics providers
Customer-support providers
Professional advisers
Government authorities or regulators where legally required
Service providers working on our behalf

We only intend to provide service providers with information reasonably necessary for the relevant service.

10. International Data Transfers

Some technology, payment, hosting, analytics, or service providers may operate outside India.

Where personal information is processed outside India, we seek to use appropriate service providers and safeguards consistent with applicable law and our contractual arrangements.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when providing information online, including using secure passwords where accounts are available and avoiding unnecessary disclosure of sensitive information.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing transactions
Providing customer support
Maintaining business records
Resolving disputes
Preventing fraud
Meeting tax, accounting, legal, and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or business-record retention requirements.

13. Your Privacy Choices

Depending on applicable law and the circumstances of processing, you may have rights concerning your personal information, including the ability to:

Request information about personal data we process about you
Request correction of inaccurate information
Request deletion of information where applicable
Withdraw consent where processing is based on consent
Request information regarding how your personal data is used
Raise a privacy-related complaint

India's DPDP framework provides rights and mechanisms concerning personal-data processing, and the notified 2025 Rules require privacy notices to explain relevant mechanisms for exercising rights and withdrawing consent where applicable.

Requests can be made using the contact details provided below.

14. Children's Privacy

Our website is intended for general customers and businesses and is not specifically directed toward children.

We do not knowingly request or intentionally collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external websites.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

16. Marketing Communications

If you provide your contact information for marketing or voluntarily subscribe to promotional communications, we may use it to send information about:

Products
New collections
Textile offerings
Wholesale opportunities
Offers
Business updates

Where required, you may opt out of marketing communications at any time by contacting us or using an unsubscribe mechanism included in the communication.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

Our website
Products or services
Technology
Data-processing practices
Applicable laws and regulations

When we make changes, we will update the Last Updated date at the top of this page.

We encourage visitors to review this Privacy Policy periodically.

18. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Rivaaj Vastra
Website: https://www.textileexporter.in/
Address: Surat, Gujarat, India
Email: rivaajvastra@gmail.com
Phone: +91 98799 33905
WhatsApp: +91 98799 33905
Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST