Return Policy

Return, Refund & Cancellation Policy

Last Updated: September 2026

At Textile Exporter, we aim to supply products according to the specifications confirmed with our customers.

Because textile products may be supplied on a retail, wholesale, customized, or international/export basis, return and refund conditions may vary depending on the type of order.

1. General Return Policy

Before placing an order, customers are requested to carefully verify:

  • Product

  • Fabric

  • Colour

  • Design

  • Quantity

  • Size/specification

  • Shipping address

  • Contact details

  • Order requirements

Once an order has been confirmed and processing, procurement, customization, or production has started, cancellation or changes may not be possible.

2. Damaged or Incorrect Products

If you receive a product that is:

  • Materially damaged during delivery;

  • Significantly different from the confirmed product; or

  • Incorrectly supplied by Textile Exporter,

please contact us as soon as reasonably possible after delivery.

You may be asked to provide:

  • Order number

  • Customer name

  • Photographs of the product

  • Photographs of the packaging

  • Unboxing photographs/video where available

  • Description of the issue

  • Any other information reasonably required to investigate the claim

We will review the claim and determine the appropriate resolution according to the circumstances and applicable law.

Depending on the situation, the resolution may include:

  • Replacement

  • Refund

  • Store/order adjustment

  • Other mutually agreed resolution

3. Time Limit for Reporting an Issue

Customers should report damage, incorrect products, or other delivery-related issues promptly after receiving the shipment.

For retail orders, please contact us within 48 hours of delivery wherever possible.

For wholesale/B2B/export orders, please notify us as soon as reasonably possible after receipt and inspection of the shipment.

Failure to promptly report an issue may make it more difficult for us to investigate a claim, particularly where courier or transit damage is involved.

4. Product Condition for Returns

Where a return is approved, products should generally be:

  • Unused

  • Unwashed

  • Unaltered

  • Undamaged

  • In their original condition

  • Accompanied by the relevant order information

Products that have been cut, stitched, altered, washed, dyed, printed, customized, used, or otherwise modified may not be eligible for return unless the issue is attributable to an error or defect for which Textile Exporter is responsible.

5. Wholesale and B2B Orders

Wholesale and B2B orders may be processed specifically according to the customer's confirmed requirements.

Because such orders may involve bulk procurement, special pricing, customized requirements, or production arrangements:

  • Returns may not be accepted for change of mind.

  • Exchanges may not be available for customer preference changes.

  • Cancellation may not be possible once processing or production has started.

  • Any approved return, replacement, or refund will be handled according to the agreed order terms.

Customers should confirm product specifications, quantities, colours, designs, and other requirements before confirming a wholesale order.

6. Customized and Made-to-Order Products

Customized, made-to-order, specially produced, cut-to-size, or otherwise personalized products are generally not eligible for return or exchange due to change of mind or customer preference.

If the product is materially defective or supplied incorrectly by Textile Exporter, please contact us for review.

7. International Orders

For international/export orders, returns, exchanges, and refunds after dispatch are generally not accepted, subject to applicable law and any specific written agreement applicable to the order.

Customers should carefully confirm all product specifications before approving an international order.

International customers are responsible for applicable:

  • Customs duties

  • Import taxes

  • VAT or local taxes

  • Customs clearance charges

  • Brokerage charges

  • Local handling charges

  • Other destination-country charges

If a shipment is refused because the customer does not pay applicable customs or import charges, the resulting return, storage, disposal, or additional shipping costs may be charged to the customer where permitted by applicable law and the agreed order terms.

8. Change of Mind

Change-of-mind returns are not generally available for:

  • Wholesale orders

  • B2B orders

  • Customized orders

  • Made-to-order products

  • Cut-to-size products

  • Special procurement orders

  • International/export orders

For retail products where a return is specifically offered, the applicable product/checkout terms will apply.

9. Refunds

If a refund is approved, it will normally be processed using the original payment method where technically and legally possible.

The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment provider.

Shipping charges, customs charges, transaction charges, or other third-party charges may not be refundable where they have already been incurred, subject to applicable law.

10. Return Shipping

Where a return is approved because of a product issue attributable to Textile Exporter, we will communicate the applicable return-shipping arrangements.

Where a return is approved for another reason, the customer may be responsible for return shipping and other applicable costs.

For international returns, additional shipping, customs, duties, taxes, and clearance charges may apply.

11. Lost or Damaged Shipments During Transit

If a shipment is lost in transit, we will coordinate with the relevant courier or shipping provider.

As stated in our Shipping Policy, where a shipment is confirmed as lost in transit, we may wait for the applicable investigation period before reprocessing or reshipping the order.

Customers should retain the packaging and shipment information if a courier damage or loss claim is required.

12. Order Cancellation

Cancellation requests should be submitted as early as possible.

Cancellation may be considered only before processing, procurement, customization, or production begins.

Once processing or production has started, cancellation may not be accepted.

If an approved cancellation qualifies for a refund, the refund will be processed according to the applicable order terms.

Any advance/order-confirmation token may be non-refundable where agreed and where permitted by applicable law.

13. Exchanges

Exchanges are not generally available for wholesale, B2B, customized, made-to-order, or international/export orders.

Where an exchange is approved because the wrong product was supplied or another issue is attributable to Textile Exporter, we will communicate the applicable process.

14. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund review, contact us with:

Order Number:
Customer Name:
Phone Number:
Email Address:
Product Name:
Reason for Request:
Photos/Videos: Where applicable

Contact:

Email: textileexporter04@gmail.com
Phone / WhatsApp: +91 98799 33905

Business Hours:

Monday – Saturday, 9:30 AM – 6:30 PM IST

15. Policy Exceptions

In exceptional circumstances, Textile Exporter may consider a return, replacement, credit, or other resolution on a case-by-case basis.

Any such resolution does not automatically create a right to the same resolution for future orders.

Nothing in this Return Policy is intended to limit any consumer right or legal remedy that cannot lawfully be excluded or limited.

16. Policy Updates

We may update this Return, Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

Textile Exporter
Surat, Gujarat, India
Email: textileexporter04@gmail.com
Phone / WhatsApp: +91 98799 33905
Business Hours: Monday – Saturday, 9:30 AM – 6:30 PM IST

Website: https://www.textileexporter.in/